Support - Mock It

Question 1

WILL YOU SEND MY PHYSICAL ITEMS WITH MY DESIGNS ON THEM

Accepted Answer

No. Mock-It only provides you with the . We do not offer any printing, drop shipping or manufacturing of any kind.

Question 2

WHAT’S THE DIFFERENCE BETWEEN THE MONTHLY AND ANNUAL SUBSCRIPTIONS?

Accepted Answer

The only difference is price. By purchasing the annual subscription you will save $19. Both subscriptions will have access to the same library of mockups and perks.

Question 3

WHAT’S INCLUDED IN MY SUBSCRIPTION?

Accepted Answer

Access over 3000 mockups
Mockups from the biggest brands
Weekly updates
Request-a-mockup
Full Color Libraries
Six views per mockup set
No limits on mockup creation
Cancel anytime

Question 4

WHAT DIMENSIONS SHOULD I UPLOAD MY DESIGN?

Accepted Answer

The dimensions of the mockup are 1500x1500px so anything less than that is perfect. You can of course add any size design you want, but you will have to scale it down to fit.

Question 5

WHAT DIMENSIONS ARE THE MOCKUPS?

Accepted Answer

The standard dimensions of the mockup are 1500x1500px. The dimensions of our high resolution mockups are 2400x2400px.

Question 6

I CAN’T FIND THE COLOR I NEED FOR ____. CAN YOU ADD IT?

Accepted Answer

If you notice that we’ve missed a color for a particular item, Get in touch with us and we will make sure it’s added for you.

Question 7

DOES THIS WORK ON MOBILE DEVICES AND TABLETS?

Accepted Answer

It certainly does! Click here to find out more about how to Mock-It on a mobile device or tablet.

Question 8

CAN I REQUEST A MOCKUP?

Accepted Answer

You certainly can! Just head over Here and submit the request. We will do our best to accommodate you but we can’t give timelines on when requests will be added into the Mock It library

Question 9

CAN I CANCEL MY SUBSCRIPTION AT ANY TIME?

Accepted Answer

Yep! You can cancel your subscription at anytime. No lock-in contracts, no fees, no hidden extras.

Question 10

CAN I ADD A TRANSPARENT BACKGROUND TO MY MOCKUPS?

Accepted Answer

Yes! To have a transparent background for your mockup, simply delete the Background Color layer.

Question 11

What brands do you have mockups for?

Accepted Answer

Alstyle, Alternative Apparel, American Apparel, Anvil Knitwear, AS Colour, Augusta, AWDis, Bayside, Bella + Canvas, Champion, Colortone, Comfort Colors, Continental Clothing, District Made, Fruit Of The Loom, Gildan, Independent, Jerzees, Los Angeles Apparel, New Era, Next Level, Nike, Original Favorites, Paragon, Port & Company, Tees, Rabbit Skins, Rue Porter, Russell Athletic, Shaka Wear, Sport-Tek, Stanley/Stella, Velour Garments, Yupoong

Question 12

How many mockups can I make and download per month?

Accepted Answer

As many as you like! There is no limit on how many mockups you can make and download each month.

Question 13

What is a background remover?

Accepted Answer

If you have a JPG, our background remover is a tool you can use to remove the background from that image so it can be placed on any color mockup.

Question 14

How does Early Access to new mockups work?

Accepted Answer

If you’re a Pro member or you chose to add the early access add-on, you will have access to the next quarter’s mockups before they officially go live on the website. Early access mockups will have a white crown icon in the top right corner. Early access mockups will go live on the site sporadically so keep an eye out!

Question 15

What is a text-to-image generator?

Accepted Answer

A text-to-image generator is a way to create unique images and elements that you can use in conjunction with your mockups. You can use this tool directly inside our mockup editor.

Question 16

What is an express mockup request?

Accepted Answer

If we’re missing a mockup set you need and you’re on a Pro membership, you can access our express mockup request form. The turn around for express mockups is 1 week after we have the item on hand. We will keep in contact throughout the process.

Question 17

What is a priority mockup request?

Accepted Answer

If we’re missing a mockup set you need and you’re on a Pro membership, you can access our priority mockup request form. A priority request goes to the top of our request list and will be added in the next applicable quarterly update.

Question 18

Can I integrate with Printify/Prinftul or other print-on-demand services?

Accepted Answer

No, that isn’t something we offer at this point. If that is something you would like to see added to Mock It, let us know.

Question 19

How does the 7 day free trial work?

Accepted Answer

Our free trial gives you full access to all of our mockups. There are no limits on how many mockups you can create and download.

Question 20

What happens at the end of my free trial?

Accepted Answer

Once your trial ends you will be moved onto our Standard plan, unless canceled prior.

Question 21

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes! You can easily switch your plan at any time through your account page.

Question 22

Does my free trial limit my access to features?

Accepted Answer

On a free trial you will not have access to the background remover, image upscaler or the text-to-image generator. You will have full access to our extensive library of mockups and can create and download as many mockups as you want.

Question 23

Am I locked into a contract?

Accepted Answer

No! You can cancel your subscription at any time through your my account page or by contacting us.

Question 24

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, Apple Pay, Discover and AMEX

Question 25

Can I cancel my subscription at any time?

Accepted Answer

Yes! You can cancel your subscription any time you like through your my account page or by contacting us.

Question 26

Does Mock It work on mobile devices and tablets?

Accepted Answer

Yes it does!

Question 27

Will you send me physical items with my designs on them?

Accepted Answer

No. Mock-It only provides you with the mockups. We do not offer any printing, drop shipping or manufacturing of any kind.

Question 28

Have more questions?

Accepted Answer

Please submit a support ticket here

Troubleshooting