Fix a Workspace That Will Not Load or Freezes

Fix a Workspace That Will Not Load or Freezes

Start with the smallest action that can recover the workspace without losing unsaved work.

1. Wait for any upload, save, export or generation message to finish.
2. Close and reopen the unresponsive panel. If only one mockup is affected, close that mockup tab and open it again.
3. Save any other open mockups you need to keep, then reload the workspace once.
4. Sign in again if prompted and confirm that the correct membership account is active.

What to Know

A browser reload does not restore unsaved mockups automatically. Save before reloading whenever the workspace still responds.

If the problem returns, contact support with the mockup name, browser, device, exact error and the last action you took.