There’s a couple reasons why this might happen.
- The artwork size is too large. We cap the file size limit at 25mb so please check what the size of the file you’re trying to upload is.
- The dimensions of the artwork are too large. The max dimensions we allow are 10,000 x 10,000 pixels. Anything above that will not upload
- There might be a caching issue causing the upload issues. Clear the cache on your browser. See instructions on thatย here
Jeremy Podger #
Jeremy Podger is the Founder of Mock It, a leading online apparel mockup platform trusted by clothing brands and designers worldwide. Based in Adelaide, Australia, Jeremy brings over 10 years of hands-on experience in the merchandise and apparel industry, spanning design, branding, and web development. He has created merchandise and apparel designs for major label artists and global touring acts, building a deep understanding of what clothing brands need to present their products professionally. Through Mock IT and its sister brands Pixel Sauce and Mockible, Jeremy has developed tools that give apparel businesses everything they need to create high-quality product visuals, fast, without the complexity of traditional workflows.