Payment or Order Confirmation Problems

Avoid a Duplicate Order #

If payment shows an error, read the message before trying again. If your bank shows a successful charge or the site shows an order number, do not place another order to recover a missing email.

Check spam and the email address used at checkout. Contact support with your order number, payment time and amount if confirmation is missing. Do not send your full card number or security code.

If a payment is still processing, wait for its result. An email delay does not prove that payment failed, and a pending bank entry does not by itself prove that the order succeeded.