Fix Artwork Upload Problems

Fix an Artwork Upload That Fails

The workspace accepts PNG, JPG and WebP images up to 10 MB and 40 million pixels.

1. Check the file type, file size and pixel dimensions.
2. Open the image in an image editor and export a fresh PNG, JPG or WebP. Renaming the extension does not convert the file.
3. Return to Artwork and upload the new copy. Keep the workspace open until the background saving step completes.
4. If it stalls again, try once in an updated browser on a stable connection.

What to Know

If the same file still fails, contact support with the exact error, file type, size, dimensions, browser and device. Do not send a password.