WILL YOU SEND MY PHYSICAL ITEMS WITH MY DESIGNS ON THEM

No. Mock-It only provides you with the . We do not offer any printing, drop shipping or manufacturing of any kind.

WHAT’S THE DIFFERENCE BETWEEN THE MONTHLY AND ANNUAL SUBSCRIPTIONS?

The only difference is price. By purchasing the annual subscription you will save $19. Both subscriptions will have access to the same library of mockups and perks.

WHAT’S INCLUDED IN MY SUBSCRIPTION?

Access over 3000 mockups Mockups from the biggest brands Weekly updates Request-a-mockup Full Color Libraries Six views per mockup set No limits on mockup creation Cancel anytime

WHAT DIMENSIONS SHOULD I UPLOAD MY DESIGN?

The dimensions of the mockup are 1500x1500px so anything less than that is perfect. You can of course add any size design you want, but you will have to scale it down to fit.

WHAT DIMENSIONS ARE THE MOCKUPS?

The standard dimensions of the mockup are 1500x1500px. The dimensions of our high resolution mockups are 2400x2400px.

I CAN’T FIND THE COLOR I NEED FOR ____. CAN YOU ADD IT?

If you notice that we’ve missed a color for a particular item, Get in touch with us and we will make sure it’s added for you.

DOES THIS WORK ON MOBILE DEVICES AND TABLETS?

It certainly does! Click here to find out more about how to Mock-It on a mobile device or tablet.

CAN I REQUEST A MOCKUP?

You certainly can! Just head over Here and submit the request. We will do our best to accommodate you but we can’t give timelines on when requests will be added into the Mock It library

CAN I CANCEL MY SUBSCRIPTION AT ANY TIME?

Yep! You can cancel your subscription at anytime. No lock-in contracts, no fees, no hidden extras.

CAN I ADD A TRANSPARENT BACKGROUND TO MY MOCKUPS?

Yes! To have a transparent background for your mockup, simply delete the Background Color layer.

What brands do you have mockups for?

Alstyle, Alternative Apparel, American Apparel, Anvil Knitwear, AS Colour, Augusta, AWDis, Bayside, Bella + Canvas, Champion, Colortone, Comfort Colors, Continental Clothing, District Made, Fruit Of The Loom, Gildan, Independent, Jerzees, Los Angeles Apparel, New Era, Next Level, Nike, Original Favorites, Paragon, Port & Company, Tees, Rabbit Skins, Rue Porter, Russell Athletic, Shaka Wear, Sport-Tek, Stanley/Stella, Velour Garments, Yupoong

How many mockups can I make and download per month?

As many as you like! There is no limit on how many mockups you can make and download each month.

What is a background remover?

If you have a JPG, our background remover is a tool you can use to remove the background from that image so it can be placed on any color mockup.

How does Early Access to new mockups work?

If you’re a Pro member or you chose to add the early access add-on, you will have access to the next quarter’s mockups before they officially go live on the website. Early access mockups will have a white crown icon in the top right corner. Early access mockups will go live on the site sporadically so keep an eye out!

What is a text-to-image generator?

A text-to-image generator is a way to create unique images and elements that you can use in conjunction with your mockups. You can use this tool directly inside our mockup editor.

What is an express mockup request?

If we’re missing a mockup set you need and you’re on a Pro membership, you can access our express mockup request form. The turn around for express mockups is 1 week after we have the item on hand. We will keep in contact throughout the process.

What is a priority mockup request?

If we’re missing a mockup set you need and you’re on a Pro membership, you can access our priority mockup request form. A priority request goes to the top of our request list and will be added in the next applicable quarterly update.

Can I integrate with Printify/Prinftul or other print-on-demand services?

No, that isn’t something we offer at this point. If that is something you would like to see added to Mock It, let us know.

How does the 7 day free trial work?

Our free trial gives you full access to all of our mockups. There are no limits on how many mockups you can create and download.

What happens at the end of my free trial?

Once your trial ends you will be moved onto our Standard plan, unless canceled prior.

Can I upgrade or downgrade my plan at any time?

Yes! You can easily switch your plan at any time through your account page.

Does my free trial limit my access to features?

On a free trial you will not have access to the background remover, image upscaler or the text-to-image generator. You will have full access to our extensive library of mockups and can create and download as many mockups as you want.

Am I locked into a contract?

No! You can cancel your subscription at any time through your my account page or by contacting us.

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, Apple Pay, Discover and AMEX

Can I cancel my subscription at any time?

Yes! You can cancel your subscription any time you like through your my account page or by contacting us.

Will you send me physical items with my designs on them?

No. Mock-It only provides you with the mockups. We do not offer any printing, drop shipping or manufacturing of any kind.

Please submit a support ticket here

How do I add a unique fabric to my mockup on a desktop or laptop?

To add a unique fabric on your desktop or laptop: First, select a colored base (like Deep Heather for Bella Canvas 6050). Then click the fabrics icon and choose your desired fabric option like heather, slub, mineral wash, or marble. The texture will automatically apply to the entire garment. For a visual walkthrough, check out our video tutorial on this page!

How do I add, resize and place my design on a desktop or laptop?

To add your design on a desktop or laptop: First, delete the sample design. Then click the plus icon to drag and drop your artwork or select it from your computer (make sure it's a PNG with transparent background). The artwork will place automatically. To resize, select the artwork and use the resize icon in the bottom right corner. Once you're happy with the placement, you're done! For a visual walkthrough, check out our video tutorial on this page!

How do I change the background color on a desktop or laptop?

To change the background color on your desktop or laptop: Go to the background color layer and click the color tile to the left of the layer name. This opens the color picker window where you can select any color you like. For a visual walkthrough, check out our video tutorial on this page!

How do I change the color of my mockup on a desktop or laptop?

To change your mockup color on a desktop or laptop: Open the layers window and click the color tile next to the shirt color layer. This opens the color palette for that item, with all colors listed in alphabetical order. Click the color you want and you're done! For a visual walkthrough, check out our video tutorial on this page!

How do I change the view of my mockup on a desktop or laptop?

To change views on your desktop or laptop, you have two options: 1) Click the thumbnails below the editor window to switch views without losing your work, or 2) Use the arrow buttons located to the right of the mockup to navigate back and forth. For a visual walkthrough, check out our video tutorial on this page!

How do I save and download my mockup on a desktop or laptop?

To save and download your mockup on a desktop or laptop: Click the download icon located to the right of the mockup and select your preferred file type. You can choose to download all views at once in one file, or export only the current view. For a visual walkthrough, check out our video tutorial on this page!

How does Early Access to new mockups work?

If you're a Pro member or you chose to add the early access add-on, you will have access to the next quarter's mockups before they officially go live on the website. Early access mockups will have a white crown icon in the top right corner and will go live on the site sporadically, so keep an eye out!

How do I save my mockups for later?

You can save your mockups and come back to them later. For a visual walkthrough, check out our video tutorial here: https://www.youtube.com/watch?v =3Xy3YYJaGzY

How do I use the background remover tool?

Our background remover tool makes it easy to remove the background from your design. This feature is available for Pro users only. For a visual walkthrough, check out our video tutorial here: https://www.youtube.com/watch?v=zGNAGKtLhbA

How do I use the text-to-image generator?

Harness the power of AI with Mock It's text-to-image generator. Create stunning visuals from text descriptions, perfect for brainstorming and rapid prototyping. This feature is available for Pro users only. For a visual walkthrough, check out our video tutorial here: https://www.youtube.com/watch?v =iCRHuOa2ow0