---
title: I Am Subscribed but Cannot Access a Mockup
description: "## Check the Account Before Subscribing Again Open My Account and check the signed-in email and membership status. If you used another email to subscribe, sign out and sign in with that account. If your membership is active, return to…"
url: "https://mock-it.co/support/i-am-subscribed-but-cannot-access-a-mockup/"
updated: "2026-10-14"
category: Troubleshooting
---

# I Am Subscribed but Cannot Access a Mockup

## Check the Account Before Subscribing Again

Open My Account and check the signed-in email and membership status. If you used another email to subscribe, sign out and sign in with that account.

If your membership is active, return to the affected mockup and reload once. Note whether the issue affects all mockups or only an early-access item.

Do not buy another subscription to bypass a loop. Contact support with your account email, the mockup URL and a screenshot of the message. Never send your password or full card details.